Thank you for shopping at onfbtiny.shop. We aim to ensure satisfaction with every purchase. Please review our return and refund conditions below.
1. Eligibility for Returns
We accept returns ONLY if:
- The product arrives damaged, defective, or incorrect
- The customer contacts us within 3 days of receiving the item
- The item is unused and in original condition
We do not accept returns for:
- Change of mind
- Incorrect customer-provided size, address, or order details
- Items damaged due to misuse
2. Return Process
To request a return:
- Contact us at huonghoang19682025@gmail.com or 0919028429
- Provide order number, photos/video of the issue, and description
- Wait for our confirmation before shipping anything back
Unauthorized returns will not be accepted.
3. Refunds
Once your return is approved:
- Refunds will be processed to your original payment method
- Processing time: 3–10 business days
- Shipping fees are non-refundable
Partial refunds may apply if the product is not in original condition.
4. Exchanges
If the wrong or damaged item is delivered, we may:
- Send a replacement, OR
- Provide a refund
Subject to product availability.
5. Order Cancellation
Orders can be canceled within 1 hour after purchase.
After packaging begins, orders cannot be canceled.
6. Contact for Returns
Email: huonghoang19682025@gmail.com
Phone: 0919028429
Address: Xóm 1, Hải Trung, Hải Hậu, Nam Định, 07000, Việt Nam